Coronavirus - We are still shipping as normal with safe working practices in place

FAQ

What are the last posting dates for Christmas?

*Please note you need to order before 12pm in order for your items to be sent the same day*

Africa, Middle East, Asia, Far East, Caribbean, Central and South America
- Monday 9th December

Cyprus , Malta
- Tuesday 10th December

Eastern Europe (except Poland, Czech Republic and Slovakia)
- Wednesday 11th December

Greece, Turkey, Australia, New Zealand
- Thursday 12th December

Canada, USA, Finland, Sweden, Czech Republic, Poland , Italy
- Saturday 14th December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
- Monday 16th December

Belgium, France, Ireland, Luxembourg
- Wednesday 18th December

United Kingdom
- Friday 20th December (for special delivery please contact us direct)

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You can pay with your credit card through the PayPal site whether or not you have an account, and it’s quite easy to set up. Payment using your credit card through PayPal or PayPal balance is instant and protected with Paypal’s buyer protection scheme. If you have questions about online payment through PayPal, just contact Fifi for assistance. 

How secure is this store? 
The Fifi Lapin store is fully SSL encrypted so your data is safe with us. We don’t store any payment information as that is all done through Paypal.


Do You Ship Internationally? 

Yes, we do take overseas orders. In fact, to date, about 3/4 of our customers are overseas. Prices are in United Kingdom pounds and will be converted automatically at the checkout to your currency.

What Type of Shipping and Handling Do You Offer? 

All items are shipped worldwide via Royal Mail standard airmail and within the UK via Royal Mail first class. We ship all large prints tracked which is why the postage is more costly. If you would like to add tracking to any other item please contact us in advance.

We take pains to make sure your Fifi Lapin goods arrive to you in the best possible condition and use appropriate packaging. If you have any problems with your package please let us know as soon as possible and we will endeavour to help you.

As a side note all of our packaging is eco-friendly and paper based (including our padded envelopes) so please think of our mother earth and recycle your packaging once it’s done its job. NB We have a small amount of postal tubes that have plastic lids in stock but we will not be ordering these again once they have been used up.

How much is shipping?

It depends what you are ordering but we do offer a discount if you have more than one item in your order. You will have a chance to review your shipping costs before you pay.



How Long Until My Items Arrive? 

Any orders received before 12pm will be dispatched the same day otherwise they will be sent the following day (except Sundays). You will receive a notification when you're item is shipped.

Fifi Lapin is based in the UK. Time-frame for packages shipped domestically is 1-4 business days from deposit at Post Office. Time-frame for packages shipped internationally is 6-10 days from time deposited at Post Office. Please contact Fifi with your receipt if you have not received your item within these times. Rest assured we always help with lost items.

What about Wholesale or Custom Orders?
Unfortunately the artist cannot take on any individual custom orders. For wholesale or business inquiries please contact Fifi direct.

What Is Your Return/Refund Policy?

We do not offer a refund on sale items unless faulty. For all other items we offer a refund/return policy on the full price of the item if it is unused and in saleable condition within two weeks of ship receipt. We do not refund return shipping. For lost items please use the contact form at the top of this page.

What Frames do you recommend for your prints?
The poster hanger in our photographs is custom made to fit the 50x70 size by House of Print Shop on Etsy. We also love Habitat's Aluminus in black or white, Ontario in Oak and Trieste (this one's better for our bigger prints as it has a deep set frame). Our print sizes are purposefully A sizes as we have found these are easier to buy frames for. All our prints look fabulous with or without a mount. If you are having your print mounted proffesionally consider a float mount for a really special look.